Privacy Policy

This policy explains how El Toro RV Service Center, Inc. (“El Toro RV Service,” “we,” “us”), 412 W Levers Pl, Orange, CA 92867, collects, uses and shares information when you visit eltororvservice.com, contact us, or use our services.

Information we collect

• Information you give us: your name, phone number, email address, ZIP code, details about your RV (type, year, make, model), the service you need, insurance details you choose to share, messages, and photos you upload.
• Information collected automatically: pages visited, links clicked, approximate location, device and browser type, and referring website, collected through cookies and similar tools.
• Calls: some phone numbers on our website may be call-tracking numbers that tell us which page or ad led to your call. Calls may be recorded for quality and training where permitted, and you will be told at the start of the call.

How we use information

• To respond to requests, schedule appointments, prepare estimates and perform service.
• To work with your insurance company or warranty provider when you ask us to.
• To send appointment confirmations and updates.
• To understand how our website is used and improve it.
• To comply with the law and protect our rights.

Text messages

If you agree to receive text messages, we will text you about your request and service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We do not sell or share your mobile number or text-messaging consent with third parties for their marketing.

Cookies and analytics

We use cookies and tools such as Google Analytics and Google Tag Manager to measure website traffic and the performance of our advertising. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

How we share information

We do not sell your personal information. We share information only with service providers that help us run our business (such as website hosting, email and analytics providers), with your insurance company or warranty provider when you ask us to work with them, with parts suppliers and carriers to fulfill orders, and when required by law.

Your California privacy rights

If you are a California resident, you may have the right to know what personal information we collect and how it is used and shared, to request deletion or correction of your personal information, and to opt out of the sale or sharing of personal information. We do not sell personal information. We will not discriminate against you for exercising these rights. To make a request, call (949) 830-1996 or email eltororvservice@gmail.com. We will verify your request before acting on it.

Data security and retention

We use reasonable safeguards to protect your information. We keep service records as long as needed to serve you and to meet legal, tax and warranty obligations.

Children

Our website is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. The date at the top shows when it was last changed.

Contact

El Toro RV Service Center, Inc., 412 W Levers Pl, Orange, CA 92867 · (949) 830-1996 · eltororvservice@gmail.com